There are no other Manufacturer Representatives for Heavy Duty Truck Parts that keep the information flowing between manufacturers and customers as we do at Tom Miller and Associates. We have all our catalogs, supplements, price sheets, promotions, and demonstration videos available online and therefore on-site at every meeting. This keeps the necessary information at our fingertips. From the field, we can view products, quote prices, and email pertinent information. We do this to make the buying decision for our customers as easy as possible, one of our founding philosophies:

Sales

Relationship Sales versus Transaction Sales:

We take pride in our relationships with our customers. This is part of our philosophy of making the buying decision as easy as possible for the customer. We often sell our products two times. We sell it once to the customer, then we help our customers’ outside sales force sell the product to their customers. This is often defined as field work or fleet work. We are very good at this. We believe this is an integral part of our success, and it is why we are one of the best in the business.

Our bi-lingual agency spends a minimum of 50 days a year in the field. This practice not only helps our customers sell our products, but also keeps us up to date on end-user needs. We relay this information back to the manufacturers, which in turn creates new products.

We realize the inside sales force is just as important. We regularly train the inside sales force on new products. We explain how to identify potential sales targets. We suggest a sales approach specific to the product and specific to the sales target. We don’t just teach about the product we teach how to sell the product.

Merchandising

Merchandising has become more popular in our industry in the last 10 years. Tom Miller and Associates understands the value of a display. We want the maximum exposure for our products in a distributor’s showroom. We build as many displays as possible to merchandise our products. Our ultimate goal is to sell our products, and displays definitely help.

Literature

We make flyers for our customers. We understand the value of a sales flyer. Tom Miller and Associates creates flyers year-round on behalf of its customers to help them sell our products.

Sales Training

Tom Miller and Associates offers a full sales consultation program. With our extensive knowledge as the Manufacturer Representatives for Heavy Duty Truck Parts, we are the ideal candidates to consult on new products, existing products, new markets, and sales tactics. We can execute market research and deliver marketing and sales strategies. Big or small, we can help you enter our market with a successful plan.